Although Samsung is reputable for quality and performance, they are not rid of TV cutting in and out. Thus, you wonder, “why is my Samsung TV cutting in and out?” The answer you need is right here.
Your Samsung TV may cut in and out due to many reasons, including damaged cable, weak internet, enabling Anynet+, outdated software, motherboard problem, defective port, or overheating. Hardware bugs are another common problem.
A Samsung TV cutting in and out is not one of those common problems pioneered by Samsung. It would only be a Samsung problem if the hardware or software is buggy.
Why does my Samsung TV keep cutting in and out?
This section explores some of the reasons your Samsung TV keeps cutting in and out:
Damaged or faulty cable
A faulty or damaged wire is not a Samsung problem, and when this occurs, audio signals are not properly transmitted.
You want to be sure you are using cables that are not defective, otherwise, your Samsung TV will keep annoyingly cutting – in and out.
Weak internet
According to Consumer Reports, Netflix recommends up to a 25 Mbps speed when streaming 4K. However, Amazon recommends at least 15 Mbps for your highest-quality video streaming.
From the recommendations above, if there are multiple active streamers in your household or office, you need at least 50 Mbps speed.
Low-speed streaming can make your Samsung cut in or out, stopping your cable from providing the best streaming experience.
Anynet+
Samsung sets some HDMI devices to turn the TV on by default, this includes Anynet+, also called HDMI-CEC. With this feature, you can control your active devices with your Samsung TV remote.
However, to turn on your devices separately, you have to turn off Anynet+. Go to Settings › General › External Device Manager to disable Anynet+. Turning off this feature also means you no longer use your Samsung TV remote for both devices.
Software problem
A Samsung TV cutting in and out could be a software update problem. And if your Samsung TV turns off during an update, it can get damaged. Some updates take up to 30 minutes, which depends on your network speed.
Motherboard problem
The motherboard of your Samsung TV facilitates the electrical connections within the TV and allows it to communicate with other system components. Thus, a failed motherboard is a failed TV.
This could be a capacitor problem with the motherboard. A common cause of capacitor failure is an electrical surge, this could be during a storm.
Defective ports
A defective or even an untidy HDMI port can cut in and out your Samsung TV sound. Therefore, you want to be sure to use a high-quality HDMI cable, inspect the connections closely for damage or loose.
Overheating
Without adequate ventilation, some Samsung TVs will automatically turn off. This could be your TV cutting in/out problem, so you want good airflow and ventilation to get rid of overheating.
Hardware/firmware bug
If there is a hardware/firmware bug, especially with the HDMI ARC and eARC boards, your TV could be forced to cut in or out.
Sleep timer
A sleep timer feature typically stops a Samsung TV from playing after a set time. If this feature was enabled by mistake, it could be the reason your Samsung TV keeps cutting.
Ensure to cancel or adjust your TV’s preset time to avoid interrupting your streaming or any use of the TV.
Why is my Samsung tv sound cutting in and out?
Regarding the sound, the cutting problem could be similar or different.
- Speakers. If no sound comes from your Samsung TV but the video does not cut, the speakers might be off. It may be off by mistake, especially while you browse through your TV functionalities.
- Mute button. Your Samsung TV remote has a mute button, which you may have accidentally pressed.
- External devices. Sound cutting in and out could also be caused by connected external audio devices. For instance, if you connect your headset to your Samsung TV, the sound will go off. Check if it is properly connected.
How to fix Samsung TV cutting in and out
There are steps to fix your Samsung TV cutting in and out:
Disconnect your TV
Disconnect your Samsung TV from the power source or surge protector. It is advisable to leave it unplugged for at least 30 seconds.
Check the power cord
The power cord may be faulty, so you have to inspect it. If you detect any visible damage, you may need a replacement from samsungparts.com.
Reconnect the power cord
Plug the power cord of your Samsung TV back into the wall outlet. If you use a surge protector, skip it, for now, to know if it could be the problem.
Check for software updates
Updating your TV software may fix the problem, so check for any pending updates. However, if your Samsung TV turns off on its own while updating, it can damage the TV. Software updates may take up to 30 minutes, which depends on your network speed.
Turn off ‘Power On’ using your mobile
If your Samsung TV can connect to SmartThings, you can turn it on using compatible devices, this can happen automatically.
Unfortunately, when abnormal ‘power on’ signals are sent through the wireless network, they trigger ‘power on’ which causes the TV to turn on.
To disable this function, go to Settings › General › Network › Expert Settings › Power On with Mobile. Turn off the setting.
Contact Samsung care center
If your Samsung TV does not stop cutting in or out, contact Customer Support for Samsung and request service.
Note that the cost of repairing your Samsung TV depends on the diagnosis, warranty status, and the type of repair you select.
Best Samsung TV to buy
If diagnosis shows the problem is with your Samsung TV, you may want to buy a new and modern TV. Below are the best affordable Samsung TVs you should buy:
Samsung 55-Inch Class QLED Q70A Series – 4K UHD Quantum HDR Smart TV
To avoid scenarios where your TV cuts in and out, this 55-inch QLED Samsung TV is your TV solution. It is solidly built, and uses the following features:
Motion Xcelerator turbo plus
This Samsung TV offers exceptional motion enhancements up to 4K at a 120Hz refresh rate.
Quantum processor
This Samsung TV uses 4K Quantum processor technology to elevate your picture to 4K using machine-based AI.
Color
Welcome to a 100% color volume with a quantum dot with a billion true shades of color. This QLED Samsung TV offers 100% color volume in the DCI-P3 color space.
Meanwhile, DCI-P3 color space is the format used for most HDR movies and cinema screens.
Backlight
Dual led is the backlight technology. Samsung uses this to ensure dedicated warm/cool LED backlights for improved contrast.
Alexa
Alexa support is built into this TV to let you manage your TV the way you want to do it. You can command Alexa to change channels, play music, open apps, search for movies, control smart home devices, and others.
You can wake Alexa hands-free by saying “Alexa” followed by your question. Or, hold the mic button on your remote to wake Alexa. see on Amazon
Samsung 43-Inch Class QLED Q60A Series – 4K UHD Dual LED Quantum HDR Smart TV
You can get enough from Samsung by investing in this 43-inch Samsung TV. Apart from being designed not to cut in and out, its features make it attractive:
Contrast
This TV uses dynamic contrast to deliver bold detail through its dedicated warm and cool dual-LED real-time adjusting backlights.
Color
You get to enjoy a billion vivid and lifelike brilliant colors irrespective of the brightness. This feature is enhanced by the Quantum Dot technology.
Color range
Samsung is giving you the experience of an expanded color range. The Quantum HDR takes you beyond HDTV to produce a vivid color spectrum.
Upscaling
Irrespective of what you watch, with the Quantum Processor 4K, what you watch is transformed to 4K. This is enhanced by a machine learning-based AI.
Smart TV
The ‘smart’ in this Samsung TV is powered by Tizen. You can access your favorite apps, smart home devices, and even stream services from this TV.
Alexa
If you are an Alexa fan, here is a TV for you. Alexa built into this TV means you can change channels, open apps, and manage your smart home devices with Alexa. see on Amazon
What to look for when buying a Samsung TV
If you are not sure about where you should start when buying a Samsung TV, this section covers everything you need to know about an ideal Samsung TV.
Below are the things to look for when buying a Samsung TV:
Sound
Like what you can see, what you hear matters. Thus, you want a Samsung TV that offers new built-in TV sound innovations.
Design
Your TV design can make or break the elegance of your apartment. Go for a modernly-built Samsung TV that brings a spark to the sight of your room interior.
Smart TV
‘Smart’ is a major selling point in TVs today. When you invest in a smart TV, you are ensuring a smart life. Look out for what Samsung offers that makes a particular model smart. It could be the ability to interact with your smart home devices, using voice control apps like Alexa, Google Assistant, etc.
Size
Before you get a Samsung TV, consider the size. This could be determined by your room size or what you like in a TV.
Picture quality
Picture quality tends to be the most sought factor in a Samsung TV. Here, you are looking at the display resolution, HDR, and color expression. It can be 4K, 8K, and more. The contrast and overall color technology should be what your eyes want to see.
How do I update Samsung TV?
Once in a while, Samsung TVs receive software updates that arrive with new features and bug fixes.
You must keep your smart TV up to date to fix bugs such as cutting in and out. A Samsung TV can update automatically, over the internet, or from a USB flash drive.
Over the internet
Ensure to download software updates immediately they become available. Do the following to download software updates on your Samsung TV over the internet:
- Go to Settings on your TV remote.
- Select Support.
- Select Software Update.
- Select Update Now.
This action will download and install new updates on your Samsung TV within a few minutes. Do not turn off your Samsung TV until the update is done.
Using USB
You can download new Samsung software updates from the Samsung Download Center. Do the following to download updates to your USB:
- Select TV and search for your TV model.
- Locate the firmware file for your TV under Downloads on the support page.
- Select Download next to the software version to download.
- Unzip the file after it downloads.
- Copy the folder inside the unzipped file to a USB flash drive (do not paste the folder in any folder so that your TV can find it).
- Plug in the USB drive to the USB port on your TV.
- On your Samsung TV remote, go to Settings.
- Select Support.
- Select Software Update.
- Select Update Now and click Yes.
- When your TV finds the update files on your USB drive, follow the on-screen instructions to install.
Automatic updates
When your Samsung TV is connected to the internet, software updates can be installed automatically, even while you watch the TV.
The downloaded updates are applied the next time you turn on your TV.
To enable automatic updates, do the following:
- Go to Settings.
- Select Support.
- Select Software Update.
- Select Auto Update to turn it on.
Is there a reset button on a Samsung TV?
There is a reset button on a Samsung TV. Turn on your Samsung TV, press the power button and hold the exit button for about 12 seconds. You can reset the TV using the enter button on your TV remote.
Alternatively, do the following:
- Open Settings.
- Select General.
- Select Reset.
- Enter your TV PIN (0000 is the default).
- Click Reset and select OK. The TV should restart automatically.
For a hard reset, do the following:
- Unplug the power cord of your Samsung TV from the power outlet.
- Hold the on/off button on your Samsung TV for 10 seconds.
- Wait for 30 more seconds and plug the TV back into the power outlet for it to factory reset.